Effective from: 29 May 2026
1.1. These Online Store Terms of Sale (hereinafter the Terms) regulate the offering and purchase of products and the conclusion of sales contracts in the online store operated by Technocircle OÜ.
1.2. The seller is Technocircle OÜ, registry code 16845774, address Raatuse tn 23-23, 50603 Tartu, Tartu County, Estonia (hereinafter the Seller or Technocircle).
1.3. The Seller’s contact details are as follows:
1.3.1. E-mail address: [email protected].
1.3.2. Telephone: +372 502 2230.
1.4. The Online Store is the online shop operated by the Seller on Technocircle web domains, including technocircle.ee, technocircle.lv, technocircle.lt and technocircle.fi, and their language versions (hereinafter the Online Store).
1.5. The Buyer is a natural or legal person who purchases or wishes to purchase a product from the Online Store (hereinafter the Buyer).
1.6. A Consumer is a Buyer who is a natural person acting for purposes outside their business, trade or professional activity (hereinafter the Consumer).
1.7. A Product is a physical electronic device, accessory or other physical item offered for sale in the Online Store (hereinafter the Product).
1.8. A Contract is a sales contract concluded between the Buyer and the Seller through the Online Store (hereinafter the Contract).
1.9. A Commercial Guarantee is a voluntary additional guarantee provided by the Seller for certain Products, the terms of which are published on the Commercial Guarantee Terms page of the Online Store (hereinafter the Commercial Guarantee).
1.10. If information provided for a specific Product or a separate agreement grants the Buyer rights that are more favourable than these Terms, the more favourable provision shall apply to the Buyer. This does not restrict any statutory rights of a Consumer.
2.1. These Terms apply to all Contracts concluded in the Online Store to the extent that the Seller and the Buyer have not separately agreed otherwise in writing or in a form which can be reproduced in writing.
2.2. These Terms and the Contract are governed by the laws of the Republic of Estonia.
2.3. If the Seller directs its activities to the Consumer’s country of residence or delivers a Product to a Consumer located in another Member State of the European Union, the choice of Estonian law under clause 2.2 does not deprive the Consumer of mandatory protection available to them under the law of their country of residence or other applicable law.
2.4. The version of the Terms in force at the time the order is submitted and the Contract is concluded shall apply to the relevant purchase even after any later amendment of the Terms, unless later Terms are more favourable to the Buyer.
2.5. If any provision of these Terms proves to be partially or wholly invalid, this shall not affect the validity of the remaining provisions. Where possible, the invalid provision shall be replaced by a valid solution closest to the purpose of that provision and to applicable law.
3.1. For each Product, the Seller provides in the Online Store its main characteristics, price, available options and other information necessary for making a purchase decision.
3.2. Many electronic devices sold by Technocircle are refurbished or pre-owned devices. Such devices may have cosmetic signs of previous use in accordance with the condition grade stated for the Product.
3.3. Where the relevant condition grade is available for a specific Product, the following descriptions are generally used:
3.3.1. Grade A+: a device with a like-new appearance; micro-marks not noticeable to the eye during normal use may be present.
3.3.2. Grade A: a device in very good cosmetic condition which may have minimal signs of use.
3.3.3. Grade B: a fully functional device which may have visible signs of use, such as light scratches or small marks.
3.3.4. Grade C+: a fully functional device which may have more apparent cosmetic signs of use or wear; any specific features of the particular device shall be disclosed for the Product where relevant.
3.4. The condition grade primarily describes the cosmetic condition of the Product. Merely stating a general condition grade shall not be treated by the Seller as disclosing a specific technical defect or specific deviation from what a Consumer may normally expect from such a Product.
3.5. If a Product has a specific defect, characteristic or deviation of which the Consumer must be informed, the Seller shall disclose it separately before purchase, and the Consumer must expressly and separately accept such deviation where required by applicable law.
3.6. The Product supplied to the Buyer must correspond to the model, configuration, storage capacity, colour, connectivity variant and other characteristics selected by the Buyer and forming part of the Contract.
3.7. Certain characteristics of an electronic device may depend on the regional variant of that device. If a difference arising from the regional variant affects the ordinary use of the Product or the Buyer’s purchase decision, such as physical SIM card or eSIM support, the Seller shall disclose the relevant information for the Product or inform the Buyer before shipping the Product. If it becomes apparent before shipping that a material characteristic arising from the regional variant of the specific device differs from the characteristic stated for the Product or selected by the Buyer, the Seller shall supply the Product only with the Buyer’s consent. If the Buyer does not consent, the Seller shall promptly refund all amounts received under the order.
3.8. Cosmetic signs of use shown in Product photographs may differ from those on the particular refurbished or pre-owned device, unless the particular device is expressly stated to be the device shown in the photographs.
3.9. Due to the Buyer’s screen settings, lighting or technical characteristics of image display, the colour shade of the Product as displayed on screen may differ slightly from its actual colour shade. This does not permit the Seller to deliver a Product in a colour different from the colour selected by the Buyer.
4.1. Prices shown in the Online Store are in euros (EUR) and include the taxes applicable to the specific sales transaction, unless clearly stated otherwise for the Product.
4.2. If a Product is sold under the general VAT regime and Estonian VAT applies to the transaction, the price includes VAT applicable in Estonia. Where the Estonian standard VAT rate applies, the VAT rate is 24%.
4.3. Certain pre-owned Products may be sold under the special VAT margin scheme for the resale of second-hand goods pursuant to § 41 of the Estonian Value-Added Tax Act. For such a Product, the applicable taxation indication is displayed for the Product and on the invoice. For a Product sold under the special scheme, the VAT amount is not shown separately on the invoice and the Buyer cannot deduct input VAT on the basis of that invoice.
4.4. A delivery charge, payable by the Buyer, is added to the price of the Product. Available delivery methods and the delivery charge are displayed to the Buyer at checkout before the order is confirmed, based on the country of delivery, address and selected delivery method.
4.5. If a price displayed in the Online Store is clearly incorrect due to an obvious technical error, system malfunction or another evident error, the Seller may refuse to confirm the order before the Contract is concluded and shall inform the Buyer thereof at the earliest opportunity. If the Contract has already been concluded, the consequences of an obvious pricing error shall be resolved in accordance with applicable law. If the Seller is entitled under applicable law to withdraw from or cancel the Contract, the Seller shall promptly refund the amounts received from the Buyer under the order. This clause does not restrict the Consumer’s statutory rights.
5.1. To place an order, the Buyer selects a suitable Product and its available variations, adds the Product to the shopping cart, enters the required information at checkout, selects a delivery and payment method and confirms the order.
5.2. Before confirming the order, the Buyer can review the selected Products, variations, price, taxation indication, delivery charge, delivery method and total amount of the order.
5.3. The Buyer is responsible for ensuring that the name, e-mail address, telephone number, delivery address and other information provided when placing the order are correct and complete. The Seller is not liable for a delivery delay or additional cost to the extent caused by incorrect or incomplete information provided by the Buyer.
5.4. The Buyer may pay for the order using the payment methods displayed at checkout. If the Buyer chooses financing, instalment payment or another payment service provided by a third party, the terms of the relevant service provider may additionally apply to that service.
5.5. The Contract is deemed concluded when the Online Store sends the Buyer an automatic order confirmation following successful payment or after receiving the confirmation required under the payment method selected at checkout for performance of the order.
5.6. After the purchase has been completed, the Seller sends the order confirmation and invoice to the e-mail address entered by the Buyer. The invoice states the taxation regime applicable to the specific Product.
5.7. Because many refurbished and pre-owned Products are available in limited quantities or as individual units, it may exceptionally become apparent after the order has been placed that the ordered Product cannot be supplied. In such a case, the Seller shall inform the Buyer without delay and refund all amounts received under the order without delay, but no later than within 14 days.
6.1. The Seller supplies the Product using the delivery method selected by the Buyer at checkout and to the delivery address or parcel terminal selected by the Buyer.
6.2. Available delivery methods, estimated delivery time and delivery charge are displayed when the order is placed, based on the country of delivery and the selected delivery method.
6.3. The Seller begins performing the order after the Contract has been concluded and sends the Buyer, or enables its logistics partner to send the Buyer, information relating to delivery using the contact details provided by the Buyer.
6.4. If the Buyer is a Consumer, the risk of accidental loss of or damage to the Product passes to the Consumer when the Consumer or a third party designated by the Consumer, other than the carrier, has physically received the Product, except in cases provided by law.
6.5. If delivery is delayed or an issue arises with a shipment, the Seller asks the Buyer to contact [email protected] so that the Seller can assist in determining the location of the shipment and finding a solution.
6.6. The Seller shall not be liable for a breach of an obligation to the extent that the breach is caused by force majeure, meaning a circumstance beyond the Seller’s control whose avoidance or overcoming of consequences could not reasonably be expected of the Seller. This clause does not restrict the Consumer’s mandatory statutory rights.
7.1. The Seller provides a voluntary Commercial Guarantee for refurbished and pre-owned electronic devices purchased from the Online Store in accordance with the Technocircle OÜ Commercial Guarantee Terms.
7.2. Under the Commercial Guarantee, refurbished and pre-owned electronic devices, including smartphones, tablets and laptops, are covered by a 12-month Commercial Guarantee. The battery of the device is covered by a 3-month Commercial Guarantee to the extent specified in the Commercial Guarantee Terms.
7.3. As an additional benefit under the Commercial Guarantee, at the Buyer’s request the Seller provides a temporary replacement device for use free of charge during the guarantee procedure if a smartphone, tablet or laptop subject to the guarantee procedure remains in the possession of the Seller for inspection, repair or replacement.
7.4. The full Commercial Guarantee Terms, including the procedure for reporting a guarantee claim, exclusions and the conditions for using a temporary replacement device, are published on the Commercial Guarantee Terms page of the Online Store.
7.5. The Commercial Guarantee does not exclude, restrict or replace a Consumer’s statutory rights where the Product does not conform to the Contract.
8.1. A Product must conform to the Contract, including matching the Product description, the characteristics selected by the Buyer and the agreed functionality, and must be fit for ordinary use.
8.2. Where Estonian law applies, the Seller is liable for any lack of conformity of a Product sold to a Consumer that becomes apparent within two years from the date on which the Product is handed over to the Consumer. This also applies to refurbished and pre-owned Products.
8.3. Where Estonian law applies, any lack of conformity that becomes apparent within one year from the date on which the Product is handed over to the Consumer is presumed to have existed at the time of handover, unless such a presumption is incompatible with the nature of the Product or the nature of the defect.
8.4. If mandatory law applicable to the Consumer provides for a longer liability period than Estonian law or protection that is otherwise more favourable, such protection shall remain fully available.
8.5. Where Estonian law applies, the Consumer must notify the Seller of a lack of conformity of the Product within two months after becoming aware of the lack of conformity.
8.6. If a Product does not conform to the Contract, the Consumer may, under applicable law, require repair or replacement of the Product free of charge. If repair or replacement is impossible, unsuccessful, not completed within a reasonable period of time or causes significant inconvenience to the Consumer, the Consumer may be entitled to a price reduction or to terminate the Contract and receive a refund.
8.7. A specific characteristic, defect or deviation separately disclosed to the Consumer before purchase and expressly and separately accepted by the Consumer shall not be treated as an undisclosed lack of conformity to the extent that the Consumer accepted the relevant deviation.
8.8. The rights of a Buyer who is a legal person or acts in the course of their business, trade or professional activity in the event of a lack of conformity of a Product arise from the Contract, these Terms and applicable law. Such a Buyer must notify the Seller of a lack of conformity of the Product within a reasonable period after becoming aware, or having been expected to become aware, of it.
9.1. To report a defect in a Product or a possible Commercial Guarantee claim, the Buyer must send an e-mail to [email protected] and, where possible, provide the following information:
9.1.1. The Buyer’s name and contact details.
9.1.2. The order number or another proof of purchase, such as an invoice, order confirmation or bank statement.
9.1.3. The Product model and, where possible, the IMEI code or serial number.
9.1.4. A description of the defect or issue in as much detail as reasonably possible.
9.1.5. Photographs or video explaining the issue, where relevant.
9.2. Before the Product is returned, the Seller provides the Buyer with return instructions and, where possible, a return code or another solution required for making the return.
9.3. The Seller bears reasonable return shipping costs relating to a defective Product or a Commercial Guarantee claim, provided that the Buyer follows the return and shipping instructions issued by the Seller.
9.4. If the Buyer is required to pay return shipping costs themselves in the course of making a return in accordance with the Seller’s instructions, the Seller reimburses the reasonable return shipping costs on the basis of a payment receipt or another document proving the cost submitted by the Buyer.
9.5. Before returning a device, the Buyer must, where possible, back up their data, remove the SIM card and memory card, and remove personal accounts and activation locks, including iCloud, Find My or Google account locks.
9.6. If a defect in the device prevents removal of accounts or activation locks or backing up of data, the Buyer must inform the Seller before handing over the device. The presence of an activation lock does not in itself exclude the validity of the Commercial Guarantee or the Consumer’s statutory rights, but may prevent inspection or repair of the Product until the necessary access has been provided.
10.1. A Consumer has the right to withdraw from a Contract concluded by means of distance communication without giving any reason within 14 days, except in cases provided by law where the right of withdrawal does not apply.
10.2. For a purchase of a Product, the 14-day withdrawal period begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, physically receives the Product.
10.3. If several Products under one order are delivered separately, the withdrawal period begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, physically receives the last Product.
10.4. To exercise the right of withdrawal, the Consumer must submit an unambiguous statement of withdrawal to the Seller before the end of the withdrawal period by e-mail to [email protected]. The Consumer may also use the model withdrawal form provided in Appendix 1 to these Terms, but its use is not mandatory.
10.5. The Seller confirms receipt of the statement of withdrawal to the Consumer by e-mail or on another durable medium.
10.6. In the event of withdrawal, the Consumer must return the Product to the Seller without delay, but no later than within 14 days after submitting the statement of withdrawal. The Seller provides the Consumer with instructions for arranging the return.
10.7. As a voluntary customer-friendly term, Technocircle covers the direct return shipping costs of the Product also where the Consumer exercises the 14-day right of withdrawal without giving any reason, provided that the Consumer uses the return code provided by the Seller or follows the Seller’s return instructions.
10.8. If the Consumer is required to pay return shipping costs themselves in the course of making a return in accordance with the Seller’s instructions, the Seller reimburses the reasonable return shipping costs on the basis of a payment receipt or another document proving the cost submitted by the Consumer.
10.9. Where possible, the returned Product must include all items and accessories supplied with the Product. The absence of original packaging does not in itself exclude exercise of the right of withdrawal, but the Consumer must package the Product for return in a manner that protects it from damage during transport.
10.10. The Consumer is liable for any diminished value of the Product only where the Consumer has handled the Product in a manner other than what is necessary to establish the nature, characteristics and functioning of the Product. To inspect the Product, the Consumer may handle it in a manner in which they would generally be allowed to do so in a conventional shop.
10.11. Before returning an electronic device, the Consumer must, where possible, back up their data, remove the SIM card and memory card, and remove personal accounts and activation locks. If this is not possible due to a defect in the device, the Consumer must inform the Seller thereof.
10.12. The right of withdrawal does not apply in cases provided by law. If the Online Store offers a sealed Product which is not suitable for return for health protection or hygiene reasons after the seal has been opened, the Consumer shall have no right of withdrawal in respect of that Product after opening the seal.
11.1. In the event of a valid withdrawal by the Consumer, the Seller shall refund to the Consumer without delay, but no later than within 14 days after receiving the statement of withdrawal, all payments received from the Consumer under the Contract, including the cost of standard delivery paid by the Consumer.
11.2. If the Consumer selected a delivery method different from or more expensive than the least expensive standard delivery method offered by the Seller, the Seller is not required to reimburse the cost exceeding the cost of the least expensive standard delivery method, unless the Seller chooses to make a more favourable reimbursement to the Consumer.
11.3. The Seller may withhold the refunds referred to in clause 11.1 until the Consumer has returned the Product to the Seller or submitted evidence that the Product has been sent back, whichever occurs first, unless the Seller has agreed to collect the Product itself.
11.4. The Seller makes the refund using the same payment method used by the Consumer for making the payment, unless the Consumer has expressly agreed to another payment method and use of such payment method does not result in a service charge or other cost for the Consumer.
11.5. Technocircle’s voluntary obligation described in clauses 10.7 and 10.8 to cover return shipping costs applies separately from the obligation described in clauses 11.1 and 11.2 to refund the original delivery cost.
11.6. If the Consumer used a financing or instalment-payment solution offered or intermediated by the Seller to purchase the Product and the sales contract is economically linked to the relevant credit or financing agreement, the effect of withdrawal from the Contract on the linked agreement shall be governed by the law applicable to that agreement. This clause does not restrict the Consumer’s statutory rights.
12.1. The Seller processes the Buyer’s personal data for placing the order, concluding and performing the Contract, processing payments, delivering the Product, invoicing, resolving returns and claims, and fulfilling obligations arising from law.
12.2. For the purpose of performing the Contract, the Seller may transfer necessary personal data to payment, financing, delivery, customer-service or other service partners to the extent necessary for performance of the order or provision of the service selected by the Buyer.
12.3. The Seller sends newsletters and marketing offers to the Buyer only where the Buyer has provided consent for this or where another valid legal basis exists for sending them. The Buyer may unsubscribe from marketing messages at any time by using the unsubscribe link in the relevant e-mail or by contacting the Seller.
12.4. More detailed information on the processing, storage and transfer of personal data and on the Buyer’s rights is published on the Privacy Policy page of the Online Store.
13.1. The Buyer may submit a question or claim regarding a Product, order, return, Commercial Guarantee or the Online Store by e-mail to [email protected].
13.2. The Seller responds to a complaint submitted by a Consumer in writing or in a form which can be reproduced in writing, in the same form, within 15 days after receiving the complaint, unless mandatory law applicable to the Consumer provides for a shorter period or a period otherwise more favourable to the Consumer.
13.3. If the complaint cannot be resolved within the period specified in clause 13.2, the Seller shall inform the Consumer of the reason for the delay in writing or in a form which can be reproduced in writing and shall specify a new reasonable period for responding.
13.4. If the Seller refuses to satisfy the Consumer’s claim in whole or in part, or if the Consumer does not agree with the proposed solution, the Consumer may refer the matter to a competent out-of-court dispute resolution body or to a competent court in accordance with applicable law.
13.5. A Consumer resident in Estonia may submit a dispute with Technocircle OÜ to the Consumer Disputes Committee operating under the Consumer Protection and Technical Regulatory Authority.
13.6. The contact details of the Consumer Disputes Committee are as follows:
13.6.1. Name: Consumer Disputes Committee.
13.6.2. Address: Endla 10A, 10122 Tallinn, Estonia.
13.6.3. Telephone: +372 620 1707.
13.6.4. Website and procedural information: ttja.ee/en/consumer-disputes-committee.
13.7. A Consumer resident in another Member State of the European Union may, in relation to a dispute concerning a cross-border purchase, seek assistance from the European Consumer Centre in their country of residence (ECC-Net), which can assist in identifying an appropriate further procedure.
14.1. Communications between the Buyer and the Seller relating to an order and performance of the Contract shall primarily take place through the Buyer’s e-mail address stated in the order and the Seller’s e-mail address [email protected].
14.2. The Buyer is responsible for ensuring that the e-mail address and other contact details provided by them are operational and correct. The Buyer must notify the Seller without delay of any change in contact details where the change affects performance of the order or the Contract.
14.3. The Seller may amend these Terms in relation to future purchases. Amendments shall be published in the Online Store and shall take effect upon publication or on a later date stated by the Seller.
14.4. Amendment of these Terms after conclusion of the Contract shall not reduce any rights available to the Buyer under a Contract already concluded, the Commercial Guarantee or applicable law.
Complete and return this form only if you wish to withdraw from the Contract. The use of this form is not mandatory; a statement of withdrawal may also be submitted as another unambiguous statement by e-mail to [email protected].
To: Technocircle OÜ, Raatuse tn 23-23, 50603 Tartu, Tartu County, Estonia; e-mail: [email protected]
I hereby give notice that I withdraw from my contract of sale of the following Product(s):
Product(s): ...................................................................................................................................
Order number: ...............................................................................................................................
Date ordered: ................................................................................................................................
Date Product received: ................................................................................................................
Consumer’s name: .........................................................................................................................
Consumer’s address: ......................................................................................................................
Consumer’s e-mail address and/or telephone number: ............................................................
Consumer’s signature: ............................................................................ (only if submitted on paper)
Date: ..............................................................................................................................................
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